Support

One inbox, read by the person who builds Live it UP: partner@liveitup.events. There is no ticket system and no chatbot, and no automated reply will tell you your message matters.

Before you write, two things that save you the wait

There is no account. Live it UP has no sign-in, no password and no profile. Your favourites, your departure city and your settings are held on your own device and nowhere else, so there is nothing for us to recover, unlock or look up on your behalf. Reinstalling the app clears them.

We do not sell the tickets. Every ticket link opens the seller's own site, and the purchase, the payment and the ticket itself are theirs. For anything about an order you have already placed - a refund, a change of seat, a ticket that has not arrived - the seller is the only party who can act, and their confirmation email is the fastest route to them. We cannot see your order and have no way to reach it.

What we can help with

• A show that is missing, listed twice, or listed at the wrong place or time.
• A price or a travel estimate that looks wrong. Tell us the artist and the date and we can check what our sources returned.
• The app placing you in the wrong city, or not updating where you are.
• Taking your address off the launch-notification list.
• Anything about your data: what we hold and how to have it removed is set out in the privacy policy, and the same address handles the request.

What to include

The artist and the date of the show, the city you are travelling from, and what you expected to see instead. A screenshot settles most questions in one message.

How long it takes

We read everything and answer as soon as we can. We do not promise a response time we would then have to keep, and we would rather say that than print a number.

See also the privacy policy and the terms of service.